FAQ
🧭 Where should I ask my question? (Shop / Recalbox / Support)
- If your question is about a purchase from our shop (order, shipping, returns, refunds, invoice, warranty), please contact us via the shop: https://shop.recalbox.com/pages/contact
- If your question is about Recalbox (installation, configuration, compatibility, usage), please check the Wiki first: https://wiki.recalbox.com/en/home
- If you can’t find the answer in the FAQ or on the Wiki, you can ask for help on our Discord: https://discord.gg/recalbox
📘 Documentation
Where can I find the RGB JAMMA 2 documentation?
Where can I find the RGB Dual 2 documentation?
Where can I find the Card Reader / RecalCards documentation?
🖥️ Hardware & Compatibility
Which Raspberry Pi do you recommend?
We recommend the Raspberry Pi 5 (4GB).
It offers an excellent performance/price balance and provides the best Recalbox experience on Raspberry Pi.
It offers an excellent performance/price balance and provides the best Recalbox experience on Raspberry Pi.
Which power supply do you recommend?
We recommend the official Raspberry Pi 27W USB-C power supply, designed for the Raspberry Pi 5.
It’s the most reliable solution to avoid instability (reboots, undervoltage, etc.).
It’s the most reliable solution to avoid instability (reboots, undervoltage, etc.).
What do you recommend for my system and ROMs?
You can choose one of these two options:
- System on a microSD card (32GB or more) + games on a fast USB drive or USB hard drive.
- Everything on a quality microSD card (system + games + BIOS), for example SanDisk Ultra / Extreme / Extreme Pro.
For RGB JAMMA 2:
We recommend storing system + games + BIOS on a quality microSD card (e.g., SanDisk Ultra / Extreme / Extreme Pro).
- System on a microSD card (32GB or more) + games on a fast USB drive or USB hard drive.
- Everything on a quality microSD card (system + games + BIOS), for example SanDisk Ultra / Extreme / Extreme Pro.
For RGB JAMMA 2:
We recommend storing system + games + BIOS on a quality microSD card (e.g., SanDisk Ultra / Extreme / Extreme Pro).
What are the main connectors on a Raspberry Pi 5?
The Raspberry Pi 5 includes:
- 2 micro HDMI outputs for modern TVs/monitors
- Ethernet (wired network)
- 4 USB ports (controllers, storage, accessories)
- USB-C power
- 2 micro HDMI outputs for modern TVs/monitors
- Ethernet (wired network)
- 4 USB ports (controllers, storage, accessories)
- USB-C power
What are the main connectors on the RGB Dual 2?
The RGB Dual 2 includes:
- SCART for CRT displays
- VGA for compatible monitors
- RCA Composite (composite video) for some TVs/monitors
This lets you use Recalbox with multiple retro display types depending on your setup.
- SCART for CRT displays
- VGA for compatible monitors
- RCA Composite (composite video) for some TVs/monitors
This lets you use Recalbox with multiple retro display types depending on your setup.
📦 Orders & Shipping
Do you ship internationally?
Yes, we ship in France and internationally.
We ship under DAP (Delivered At Place): this means we deliver to your destination country, but any customs duties / import taxes may be payable by the recipient upon arrival (depending on the country).
Shipping costs are displayed automatically at checkout.
We ship under DAP (Delivered At Place): this means we deliver to your destination country, but any customs duties / import taxes may be payable by the recipient upon arrival (depending on the country).
Shipping costs are displayed automatically at checkout.
How long will delivery take?
Delivery times vary depending on the destination (excluding pre-orders / peak periods):
- France: usually 48h after dispatch
- Europe: around 7 days
- Rest of the world: around 14 to 21 days
During busy periods or for pre-orders, delivery times may vary.
- France: usually 48h after dispatch
- Europe: around 7 days
- Rest of the world: around 14 to 21 days
During busy periods or for pre-orders, delivery times may vary.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number.
Please check your spam/junk folder if you can’t find it.
⚠️ Tracking becomes active only once the parcel has been handed over to the carrier (there may be a short delay before tracking updates appear).
Please check your spam/junk folder if you can’t find it.
⚠️ Tracking becomes active only once the parcel has been handed over to the carrier (there may be a short delay before tracking updates appear).
Can I change my address after ordering?
Yes, as long as your order hasn’t been shipped yet.
Contact us as soon as possible with your order number and the correct address.
Contact us as soon as possible with your order number and the correct address.
Some items are missing from my order — where are they?
Depending on stock and/or the order contents, your order may be shipped in multiple parcels.
Pre-order items ship later, as soon as they become available.
Pre-order items ship later, as soon as they become available.
What if I received the wrong product?
Please contact us with:
- your order number
- a photo of the product received
We will quickly arrange a solution (send the correct item / exchange as appropriate).
- your order number
- a photo of the product received
We will quickly arrange a solution (send the correct item / exchange as appropriate).
💳 Payments & Refunds
Which payment methods do you accept?
We accept:
- Credit/Debit card
- PayPal
- Apple Pay
- Credit/Debit card
- PayPal
- Apple Pay
Can I get a refund if the product doesn’t suit me?
Before shipment: contact us with your order number to request a cancellation/refund.
After delivery: a return is possible in accordance with the right of withdrawal (typically within 14 days after delivery, item unused, complete, and in original condition).
Return shipping costs are usually paid by the customer, except in case of a defective product or a mistake on our side.
After delivery: a return is possible in accordance with the right of withdrawal (typically within 14 days after delivery, item unused, complete, and in original condition).
Return shipping costs are usually paid by the customer, except in case of a defective product or a mistake on our side.
Are your products covered by warranty?
Yes, our products are covered by a 2-year warranty.
If you have an issue, contact us with your order number and a description of the problem (photos/video if possible) so we can help you.
If you have an issue, contact us with your order number and a description of the problem (photos/video if possible) so we can help you.
📦 Damaged Items
My product arrived damaged — what should I do?
If the parcel is visibly damaged:
- If possible, open it in front of the carrier / pickup point
- Take photos (parcel + labels + damage)
- If necessary: refuse the parcel
- Report the issue (carrier / pickup point) and contact us
If the damage is only visible inside:
- Take photos of the product + packaging
- Contact us explaining the situation
We will tell you the next steps (support process / exchange as appropriate).
- If possible, open it in front of the carrier / pickup point
- Take photos (parcel + labels + damage)
- If necessary: refuse the parcel
- Report the issue (carrier / pickup point) and contact us
If the damage is only visible inside:
- Take photos of the product + packaging
- Contact us explaining the situation
We will tell you the next steps (support process / exchange as appropriate).
🧾 Invoice & Documents
Where can I find my invoice?
Your invoice is included in the first email sent after your purchase (order confirmation/notification).
If needed, you can also request it from us and we can send it again.
If needed, you can also request it from us and we can send it again.
🎮 Console Usage
Is the console ready to use?
Yes. Once Recalbox is installed and your hardware is assembled, the console is ready.
Recalbox includes more than 100 royalty-free games that you can play right away.
Recalbox includes more than 100 royalty-free games that you can play right away.
How many games are included?
More than 100 royalty-free games, ready to play from the first start.
Copyrighted games are not installed.
Copyrighted games are not installed.
Does it work on modern TVs?
Yes. Recalbox works on modern TVs/monitors via HDMI.
If you use a CRT (cathode-ray TV), the RGB Dual 2 provides a SCART output for the best picture quality on CRT.
If you use a CRT (cathode-ray TV), the RGB Dual 2 provides a SCART output for the best picture quality on CRT.
Are games in 4:3 or 16:9?
Most retro games are 4:3 (original aspect ratio).
16:9 is possible depending on the game and/or your preferences: the system adapts to your display.
16:9 is possible depending on the game and/or your preferences: the system adapts to your display.
Which controllers are compatible?
Recalbox supports most USB, Bluetooth and 2.4GHz controllers (8BitDo, Xbox, PlayStation…).
We also offer recommended controllers on our shop.
We also offer recommended controllers on our shop.
Is the console suitable for kids?
Yes. The interface is simple and intuitive, with settings to help secure access (parental controls, etc.).
For an even easier experience, you can use RecalCards: they let you launch games and content very easily—great for kids (and to avoid getting lost in menus).
For an even easier experience, you can use RecalCards: they let you launch games and content very easily—great for kids (and to avoid getting lost in menus).
How do I update the console?
In Recalbox:
Start → System update
The system will automatically offer the available stable versions.
Start → System update
The system will automatically offer the available stable versions.